D. Benoit Cosmetics

Help Center


Contacting D. Benoît Cosmetics

How do I contact customer service?

Employment Verification Line

Account Info

Why register for an online account?

Online Account

Opting out

How do I opt out of emails?

Password Help

What if I forgot my password?


Order Processing

Can I modify my order once it has been processed?

What if my shipping address is wrong?

Lost or stolen packages

How did my order get canceled?

How soon will my package come?

What if an item is missing or damaged?

What if my package is returned to sender?

Returned to Sender

What if my parcel is returned to sender?

Returns & Exchanges

Return Policy

What is your return policy?

Purchases through our Authorized Retailer or Distributor

What if my package is returned to sender?


Shipping Options

How much is shipping?

What are my shipping options?

Can you ship internationally?

Do you ship to US Militay Addresses (APO/FPO)?

Damaged Items


What if my order is damaged?


Questions relating to shopping

Can I order by phone?

Is your site secure?

How do I know my billing information is safe?

My item says Pre-Order, what does that mean?

What are my payment options?

Pro Account

How do I qualify for a PRO discount?

How to qualify for a PRO account discount

Discount Codes

Can I use multiple discount codes?

I found a discount code or offer after I placed my order, can I use it still?

My discount code is not working


How can I sell D Benoit Cosmetics in my store or online?

Retail, Wholesale, and Independent Sales Representative Information

How long does it take for my Retail, Wholesale, or Independent Sales Rep Application to be approved?

Ingredients & Formula

Cruelty-Free, Gluten Free, Paraben Free & Vegan Certification

Are your products Vegan?

Are your products cruelty free?

Are your products Gluten Free?

Do your products contain Parabens?


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